Grayland Distribution & Fulfillment — Third-Party Fulfillment Provider

Started by a completely unemployable entrepreneur, Grayland has quickly grown to two locations: Franklin, Tennessee (just south of Nashville) and Charlotte, North Carolina. Grayland started with “boutique” services as an answer to a specialized need for the hospitality industry. The complaint from prospective customers were that most warehousing solutions were “cookie-cutter” – yet complicated – and required them to conform to the giant warehouse systems common in storage and fulfillment. Grayland’s boutique service offerings were key to our growth and success. Since no two customers are exactly alike, we adjusted the typical warehousing model to get under the hood of the customer’s system instead of requiring them to conform to us. To make this work requires clear management of expectations and diligent problem-solving. We create processes around each account and constantly fine-tune them. Additionally, we pride ourselves on communication. In fact, our goal is to get you to block our number. Our system works well for large retailers (most notably, one who won’t let us use their names on our website. Hint: they make a mean Swedish meatball.) as well as smaller businesses needing to “incubate” their warehousing and fulfillment services. Since beginning operations in February 2011, we have shipped over 1 million packages. The Grayland difference is our single-minded objective to fulfill orders without error. Regarding KPIs, some of the best metrics for shipping and receiving include order lead time, order rate, and back order rate. Our scheduling operation makes a radical improvement in the ability to manage incoming products and ensure that accurate inspection, labeling and shipping. Our cross-docking, immediately sends materials to another dock for shipment, when required.